Product & Service Design

When a customer-first mindset - spiced with a strong cultural future view - spreads within your organization, it creates better outcomes for customers and for your business.

One of our missions is to help enable clients to build a movement of new ways of working and design thinking with empathy and a fresh world view.
These programs result in creating more future proof services and products, putting customers and users at the center, and breaking internal silos in day-to-day collaboration.

WHAT WE DO

We put human design at the heart

We bring breakthrough connected products and services to life by redesigning people’s relationships with the world around them.

People problems are business problems. Some might confuse our deep understanding of human beings for magic, but we’re really just experts at discovering and solving for what people need today and tomorrow from the businesses that serve them. And we do this with a better future mission at heart.

Your brand and customer promise should shine through every customer and user interaction with your ecosystem of products and services.  With our human design system – a living set of tools, training, and guidelines – we can help deliver consistent experiences and brand messaging at scale and over time.

Our cross-functional teams partner with clients and their current and future customers to redefine, design, develop, and launch products and services to market for the better.

5 ways to shape the future of your business

&KOO / product & service design

We help our clients to transform the way they fundamentally work, make, and think – making their culture more entrepreneurial, future-proof and resilient. Together, we create products and services that make a real impact for a better future. Here’s how we do it.

Better Future Projects

We are here to help you design a product or service that users love individually and/or that creates betterment for our society.

Empathy Design

Today we want to live in a more inclusive world. We developed a methodology to design with more empathy to reach out to everyone in our society.

Customer Experience Design

Today it’s key to elevate and differentiate your customer experience. We help clients to wow people and to turn average experiences into brand moments creating more loyalty, brand equity and share of wallet.

Design System

Your brand and customer promise should shine through every customer and user interaction with your ecosystem of products and services. We offer tools, training and guidelines to empower everyone in your organization.

Beta Business

Lean start-ups are launching products and services faster than the established category. A Beta Business offers you the possibility to be lead and mean and become a disruptor yourself.

We bring breakthrough connected products and services to life by redesigning people’s relationships with the world around them.

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